Privacy Policy

Last updated: 6/24/2025

1. Information We Collect

We collect information you provide directly to us, such as:

  • Name, email address, phone number, and shipping address
  • Payment information (processed securely through our payment providers)
  • Communications you send to us
  • Product reviews and testimonials
  • Email preferences and marketing consent

We automatically collect certain information when you visit our website:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on site
  • Referring website information
  • Shopping cart and purchase history

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Send marketing communications (with your consent)
  • Improve our website and product offerings
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart
  • Analyze site traffic and usage patterns
  • Personalize your experience
  • Measure advertising effectiveness

Third-party services we use include:

  • Google Analytics for traffic analysis
  • Facebook Pixel for advertising
  • Stripe/PayPal for payment processing
  • Mailchimp for email marketing

4. Cookie Preferences and GPC Signals

We recognize Global Privacy Control (GPC) signals and honor opt-out preferences. Users may adjust their cookie preferences at any time through their browser settings.

You can opt out of third-party cookies by:

  • Adjusting your browser settings to block third-party cookies
  • Using the Global Privacy Control browser extension
  • Clicking “Do Not Sell My Personal Information” in the footer

5. California Privacy Rights (CCPA)

We do not sell your personal information. California residents have the right to:

  • Know what personal information we collect
  • Request deletion of personal information
  • Opt-out of the sale of personal information (not applicable as we do not sell data)
  • Non-discrimination for exercising privacy rights

To exercise these rights, email [email protected] with “California Privacy Rights” in the subject line.

6. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

  • Service providers who assist in order fulfillment and shipping
  • Payment processors for transaction processing
  • Marketing platforms (with your consent)
  • Legal authorities when required by law

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption for all data transmission
  • Secure servers and databases
  • Limited access to personal information
  • Regular security audits and updates

8. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Opt-out of marketing communications
  • Request deletion of your data
  • Disable cookies in your browser
  • Lodge a complaint with a supervisory authority

9. Email Marketing and CAN-SPAM Compliance

We comply with CAN-SPAM Act requirements:

  • We only send emails to those who have opted in
  • Each email includes an unsubscribe link
  • We honor opt-out requests promptly
  • We clearly identify ourselves as the sender
  • We include our physical business address

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent and believe your child has submitted data, please contact us at [email protected] for removal. If we discover we have collected information from a child under 13, we will promptly delete it.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: [email protected]

Phone: 1-800-PLYO-BOX

Address: [Your Business Address]

For data deletion requests, please email: [email protected] with subject line “Data Deletion Request”